Consultancy services for CDA property matters • Islamabad
support@rehnumaai.org
Rehnuma AI
Data Governance & ConfidentialityZero Data Monetization

Privacy Policy and Data Protection

Our institutional commitment to protecting sensitive property files, personal identity data, and digital interactions in compliance with Pakistani legal frameworks.

Effective Date:November 10, 2026
Jurisdiction:Islamabad Capital Territory, Pakistan
Entity:Rehnuma AI

Privacy & Data Protection Commitments

  • Zero data monetization: we never sell, rent, or trade your personal or property records.
  • End-to-end cryptographic protection: AES-256 encryption at rest and TLS 1.3 in transit.
  • Role-based staff compartmentalization: files are accessible only to your assigned case team.
  • Strict AI boundaries: client documents are NEVER fed into public LLMs or third-party AI training sets.
  • Zero biometric storage: all biometric verifications are performed directly on official NADRA/CDA terminals.
  • Compliant with PECA 2016, Electronic Transactions Ordinance 2002, and Pakistani constitutional safeguards.
Document Outline & Navigation
Article 01

Our Privacy Commitment and Legal Framework

At Rehnuma AI, we recognize that property ownership documents, title papers, inheritance records, and personal identification contain deeply sensitive personal and financial data. Safeguarding this information is an institutional priority.

This Privacy Policy governs the collection, storage, handling, processing, and protection of information obtained through our website (rehnumaai.org), Android and iOS client mobile applications, client web console, and in-person consultations at our Islamabad office.

Our data protection framework is structured in accordance with the Constitution of the Islamic Republic of Pakistan (specifically Article 14 on the inviolability of dignity and privacy), the Prevention of Electronic Crimes Act, 2016 (PECA), the Electronic Transactions Ordinance, 2002 (ETO), and international data governance benchmarks.

Zero Data Monetization Guarantee

Rehnuma AI does NOT sell, rent, license, or monetize your personal or property data to commercial real estate brokers, advertisers, financial marketing platforms, or third-party lead generators. Your data is used exclusively to facilitate your specific CDA procedural engagement.

Article 02

Categories of Information We Collect

To prepare compliant CDA procedural document dossiers, verify titles, and schedule civic counter appointments, we collect only strictly necessary information:

Biometric Verification Safeguard

Rehnuma AI does NOT capture, collect, or store biometric fingerprints or iris scans. In accordance with CDA and NADRA security protocols, all biometric identity verifications take place physically and directly on official government terminals at the CDA One Window Directorate.

A. Personal Identity and Contact Records

Full legal name, father’s or spouse’s name, CNIC (Computerised National Identity Card), NICOP (National Identity Card for Overseas Pakistanis), POC (Pakistan Origin Card), or international passport details. We also collect telephone numbers, WhatsApp contact handles, email addresses, and residential mailing coordinates.

B. Property and Municipal Documentation

Details regarding your property in Islamabad, including sector, sub-sector, plot or house number, street address, and CDA file reference. Copies of allotment letters, transfer letters, mutation orders, site plans, No Demand Certificates (NDC), Property Identification Reports (PIR), property tax clearance vouchers, building completion certificates (Form B-1/B-2), legal heir genealogical trees, and succession court orders.

C. Technical, Device and Log Information

When accessing our web portal or mobile applications, we collect technical telemetry such as IP addresses, browser types, device hardware models, operating system versions, access timestamps, and encrypted authentication tokens.

Article 03

How We Use Your Information

All collected information is processed solely for legitimate administrative and consultancy purposes:

  • Dossier Assembly & Scrutiny: Auditing property title papers against current CDA Land & Estate and Building Control directorate standards to identify missing papers or clerical discrepancies.
  • Affidavit & Legal Drafting: Generating customized affidavits, indemnity bonds, no-objection declarations, and heirship legal packs required by municipal bylaws.
  • One Window Appointment Coordination: Preparing structured appointment dossiers and counter slips for official appearances at CDA civic counters.
  • Case Progress Updates: Transmitting milestone alerts, status updates, and fee quotations via secure SMS, WhatsApp, and encrypted email.
  • Security & Fraud Prevention: Verifying user identities to prevent forged filings, unauthorized document requests, and identity theft.
Article 04

Strict Boundaries on Artificial Intelligence (AI) Systems

Rehnuma AI integrates modern software automation to reduce bureaucratic delays, but we maintain strict, inviolable boundaries regarding artificial intelligence usage.

Permitted AI Functions

We use local algorithmic automation strictly for document OCR indexing (reading plot references and dates from scanned deeds), automatic checklist verification against published CDA checklists, and sorting administrative forms.

What We NEVER Use AI For

AI systems never make substantive legal determinations, triage decisions, or pricing assessments. Every file is reviewed and approved by experienced human procedural consultants and legal officers.

  • Zero Public Model Training: Your confidential property deeds, CNIC copies, and personal files are NEVER transmitted to public large language models (such as public OpenAI or Google systems) and are NEVER used to train commercial generative AI algorithms.
  • Local, Isolated Processing: Document parsing occurs within isolated, secure environments that do not leak client data to external vendors.
Article 05

Data Security, Encryption and Access Controls

We enforce comprehensive technical, administrative, and physical safeguards to ensure that your sensitive property dossiers are shielded from unauthorized access or compromise:

  • Cryptographic Standards: All data in transit is encrypted using Transport Layer Security (TLS 1.3). All stored documents and database records are protected with Advanced Encryption Standard (AES-256) encryption.
  • Role-Based Access Control (RBAC): Client files are compartmentalized. Only designated case coordinators, assigned legal reviewers, and compliance officers assigned to your specific Case ID possess credentialed access.
  • Immutable Audit Logging: Our infrastructure records a tamper-evident audit trail for every document upload, viewing, download, or modification, detailing the authenticated user ID and timestamp.
  • Multi-Factor Authentication: Administrative and staff access requires strict multi-factor authentication (MFA) and biometric hardware token verification.
Article 06

Third-Party Disclosures and Statutory Exceptions

Rehnuma AI does not share your personal information with external parties except under the following strictly defined conditions:

  • Official Submission to Civic Counters: With your explicit written authorization, compiled document dossiers are submitted to the Capital Development Authority (CDA) One Window Directorate or relevant directorates.
  • Verified Legal & Notarial Partners: To execute formal affidavits or stamp-paper attestations, relevant excerpts are shared under strict Non-Disclosure Agreements (NDAs) with licensed notaries and legal reviewers.
  • Mandatory Legal Process: We may disclose personal data only when strictly compelled by a lawful subpoena, search warrant, or court order issued by a Pakistani court of competent jurisdiction under the Code of Criminal Procedure, 1898 or PECA 2016.
Article 07

Data Retention, Archival and Cryptographic Shredding

We retain your property records and case files for the duration of active procedural processing.

Following case closure or transfer completion, records are securely archived for a period of up to three (3) years to protect your legal interests in the event of subsequent CDA audits, municipal queries, or archival file inspections.

Upon the expiration of the retention window, or upon verified client written request post-settlement (where permitted by law), all digital records undergo cryptographic deletion and digital shredding. Physical copies provided to our office are returned to the client or securely incinerated with client consent.

Article 08

Your Rights Under Pakistani Privacy Laws

As a client of Rehnuma AI, you retain complete sovereignty over your personal data. You are entitled to exercise the following rights at any time:

  • Right to Access: You may request a complete digital copy of your case dossier and associated audit logs at no charge.
  • Right to Rectification: You may update or correct any inaccurate personal details or plot references contained in your file.
  • Right to Erasure: You may request account closure and permanent deletion of uploaded documents, subject to mandatory statutory tax and accounting retention laws.
  • Right to Withdraw Consent: You may revoke consent for non-essential communications (such as informative legal advisories or procedural updates) at any time.
Article 09

Cookies and Web Tracking Policy

Our web portal utilizes strictly necessary session cookies required for authentication, user session persistence, and Cross-Site Request Forgery (CSRF) protection.

We do NOT use invasive third-party tracking pixels, marketing beacons, or cross-site behavioral profiling cookies. You can manage or disable cookies via your browser settings without affecting the core functionality of our informational website.

Article 10

Data Protection Officer and Inquiries

If you have inquiries regarding this Privacy Policy, wish to exercise your data protection rights, or have questions about how your property files are handled, please contact our Data Protection Officer (DPO):

Data Protection Officer, Rehnuma AI, Office No 3, Islamabad Arcade Plaza, G11 Markaz, Islamabad 44000, Pakistan. Direct Email: support@rehnumaai.org | Telephone: +92 301 9531648.

Institutional Inquiries & Official Communications

If you require clarification on any clause within this policy, or if you have a formal question regarding your Capital Development Authority property file in Islamabad, please contact our administrative desk:

Office No 3, Islamabad Arcade Plaza, G11 Markaz, Islamabad
support@rehnumaai.org
+92 301 9531648
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