Terms and Conditions of Service

These Terms and Conditions of Service ("Terms") constitute a legally binding contractual agreement between you ("Client", "User", or "You") and Rehnuma AI ("Rehnuma AI", "we", "us", or "our"), an independent legal-technical property consultancy registered in Islamabad Capital Territory, Pakistan.

By accessing our website (rehnumaai.org), downloading or registering on our mobile applications (Android or iOS), requesting preliminary triage, or signing a formal consultancy engagement proposal, you acknowledge that you have read, understood, and agree to be bound by these Terms and our companion Privacy Policy and Refund Policy.

You represent and warrant that you possess full legal capacity to enter into a binding agreement under the Contract Act, 1872 of Pakistan, and that you are of sound mind, of the age of majority (18 years or older), and authorized to act with respect to the property matter submitted.

Rehnuma AI provides private, independent technical and legal advisory services to assist property owners, heirs, and investors in navigating municipal, master-planning, and administrative procedures.

The integrity of CDA procedural filings depends entirely upon the truthfulness and authenticity of underlying property titles and applicant identity records.

Rehnuma AI provides an authenticated client web portal and native mobile applications to facilitate case tracking, secure document transmission, and milestone communication.

You are responsible for maintaining the confidentiality of your account credentials, passwords, and biometric access mechanisms. You must notify Rehnuma AI immediately at support@rehnumaai.org if you suspect unauthorized access to your client profile.

Rehnuma AI operates on a transparent, milestone-based pricing model. We never bill arbitrary hourly rates or undisclosed administrative retainers.

Every engagement is preceded by an itemised written quotation specifying deliverables, procedural milestones, and fixed fees denominated in Pakistani Rupees (PKR). Clients have no financial obligation until an itemised quotation is explicitly accepted.

All proprietary content, brand marks, procedural frameworks, document audit checklists, case sequencing algorithms, instructional graphics, and software interfaces developed by Rehnuma AI remain the exclusive intellectual property of Rehnuma AI.

Clients are granted a personal, non-exclusive, non-transferable, revocable license to utilize the prepared document packs and verified dossiers solely for their personal property matter before the Capital Development Authority. Dossiers or checklists may not be resold, repackaged, or commercially exploited by real estate brokers or unauthorized third parties.

To the maximum extent permitted by applicable laws of Pakistan, Rehnuma AI, its directors, partners, consultants, and technological affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever, including loss of profits, real estate market depreciation, or transactional delays.

Rehnuma AI shall not be liable for procedural delays or administrative suspensions arising from:

The client agrees to defend, indemnify, and hold harmless Rehnuma AI, its officers, employees, legal reviewers, and technical agents from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) resulting from:

Either party may terminate the consultancy engagement upon written notice. If the client terminates an engagement, refund eligibility is determined strictly in accordance with our Refund and Cancellation Policy.

Rehnuma AI reserves the right to immediately suspend platform access or terminate consultancy services without notice if: (a) the client submits fraudulent or altered documents; (b) the client engages in abusive, threatening, or harassing behavior toward our staff; or (c) the client fails to settle agreed milestone invoices.

These Terms and any contractual disputes arising out of or in connection with them shall be governed by and construed in accordance with the substantive and procedural laws of the Islamabad Capital Territory and the Islamic Republic of Pakistan.

Amicable Settlement: In the event of any disagreement, the parties agree to first attempt informal amicable resolution in good faith for a period of thirty (30) days from written notice of dispute.

Binding Arbitration: If an amicable settlement is not reached within 30 days, the dispute shall be referred to and finally resolved by binding arbitration in Islamabad, conducted in English in accordance with the Pakistan Arbitration Act, 1940. The arbitration tribunal shall consist of a sole arbitrator appointed by mutual agreement, and the award shall be final and enforceable in the courts of Islamabad.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.

These Terms, along with your accepted engagement quotation, Privacy Policy, and Refund Policy, constitute the entire agreement between you and Rehnuma AI regarding the subject matter.

We reserve the right to revise these Terms at any time. Changes are effective immediately upon posting to our web portal. Your continued use of our services following revisions constitutes full acceptance of the updated Terms.

Formal notices may be served electronically to support@rehnumaai.org or physically to Rehnuma AI, Office No 3, Islamabad Arcade Plaza, G11 Markaz, Islamabad, Pakistan.